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FAQ'S

FAQ’s

How do I order products directly from Diamond Direct Supplies?
Do you accept Credit Cards?
What other Payment Methods are available?
What is your minimum order?
What are your hours of business?
Can I collect from your warehouse?
Do you carry backorders?
How will I receive my order?
Do I need to take any security precautions when using Diamond Direct Supplies site?
What is your returns policy?

How do I order products directly from Diamond Direct Supplies?

Direct purchase from Diamond Direct Supplies is available to anyone and everyone who has a requirement for our products. You can order:-
  • By fax 24 hours a day to 01474 36 00 45.
  • By phone 9.00am - 5.00pm on 01474 36 00 22
  • By email to sales@diamondds.co.uk
  • In person, at our retail outlet (3A Manor Road, Gravesend, Kent, DA12 1AA)
  • On Line via the ‘Toolbank Express’ Link on our website.

Do you accept Credit Cards?

We accept Visa and MasterCard and all Major Debit Cards at our Retail outlet and On Line via the Toolbank Express Link.

What other Payment Methods are available?

We accept Cash or Bankers Draft.
Cheques are accepted from Account Customers.
If you would like to apply for account facilities, please complete and return the CREDIT APPLICATION form available from this site. Our Customer Services Department will be happy to assist.

What is your minimum order?

We accept orders of all sizes. There is no minimum order quantity or value.

What are your hours of business?

Monday to Friday 9:00am to 5:30pm / Saturday 9.00am to 2.00pm. On Line via the ‘Toolbank Express’ Link on our website: ‘24/7’.

Can I collect from your warehouse?

Orders placed by phone, fax or e-mail may be picked up. Please call us to make arrangements. Orders placed before 4:00pm will dispatch the same day. D elivery options for orders placed On Line are available via the Toolbank Express Link.
Volume Pricing Larger orders can be quoted individually, and usually attract 'volume' discounts.
Please call 01474 360022.

Do you carry backorders?

All items out of stock will be advised at the ordering stage, and you will have the option to leave the item(s) concerned on backorder or to cancel.

How will I receive my order?

Orders placed by phone, fax or e-mail for UK destinations will be normally be despatched by our next-working-weekday service (at the standard carriage rate). Our Customer Services Department will be only too pleased to discuss other carriage options, deliveries to out-lying areas (e.g. Highlands, Islands, Eire), International Shipments etc.

Do I need to take any security precautions when using Diamond Direct Supplies site?

Security begins with the user. Please DO NOT share your Username or Password with anyone. Only authorised employees should use the registration links. Sharing your access with anyone other than your employees may compromise your private account information.

What is your returns policy?

No returns will be accepted without a Return Authorisation. Please inspect your merchandise before accepting. We will not accept return of decorated items under any circumstances. Defective merchandise must have tape placed over the flaw before returning. Returns due to customer error will be subject to a restocking fee of 20%. All refused deliveries are subject to a 15% restocking fee in addition to transportation charges. All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. No returns will be accepted two weeks or more after the invoice date. On orders delivered to third parties on the instruction of the buyer, it is solely the responsibility of the buyer to verify accuracy, quantity etc. with the consignee prior to acceptance. Diamond Direct Supplies will not be responsible for alleged discrepancies, damage, lateness or non-delivery on consignments to parties other than the invoiced customer. Please see Diamond Direct Supplies Terms and Conditions; a copy of which is available upon request. (Trading terms etc. pertaining to orders placed On Line are available via the ‘Toolbank Express’ Link.)

 

AREAS COVERED

Gravesend, Bexleyheath, Blackheath, Bromley, Chatham, Dartford,Greenwich, Isle of Grain, Isle of Sheppey, Kings hill, Maidstone, Medway, Meopham, Rochester, Sevenoaks, Sheerness, Sittingbourne, South East, Strood, Tonbridge, Welling, West Malling and many other Areas

 


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