Refund policy

Refunds & Returns
If you are not happy with your order, you are entitled to request a refund within 14 days of receiving your item(s). You will then have 14 days from your request to return the items to us. Once you have requested a refund and requested to return your items, we will advise you where to send them.

To be eligible for a return, your item(s) must be unused and in the same condition that you received them. It must also be in the original packaging. It is your responsibility to cover the cost of returning the item(s) to our premises 
Delivery costs are non-refundable.

To complete your return, we require a receipt or other proof of purchase.

There are certain situations where only partial refunds are granted: 
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
 
Issuing Refunds (if applicable)
Once your return is received and inspected, subject to checks we will arrange a full or partial refund, depending on the item's condition.
 
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@diamondds.co.uk

Damaged Items
If any item(s) have been delivered damaged, please notify us immediately and we will be able to arrange an exchange if desired.